FAQ PORTAL - DRDA CPA

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FAQ PORTAL

FAQ PORTAL

How do I access my DRDA portal (NetClientCS):

www.drdacpa.comClient Access/ Client Portal from the DRDA website

OR

Click Client Portal Icon from the DRDA Website

Does DRDA have my portal password?:

DRDA does not store portal passwords due to security reasons. To reset your password, from the Portal login page, Click “forgot password”

My Multi-Factor Authenticator is not working, below are the most common causes

1. Make sure you have the latest version of the Thomson Reuters Authenticator App and that you have it open when logging in to the portal. Sometimes your phone may not receive the push notification. With the app open you should receive an “Approval Request”, you can then click the green check mark to approve.

2. If you purchased a new mobile phone since the last time you logged in to the portal, contact info@drdacpa.com to receive instructions on how to sync your new mobile device.

How do I access my documents /“draft return”?

Log in to portal , click client flow, select entity folder and locate documents. It is helpful to sort the docs by Document date

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