Case Study

RTC Business Solutions

Jeff Ragsdale; Business Owner

Owner Review

Do you want to be the business owner who is there every day and has to do everything, or do you want to be the kind of owner who can step back and let the business run without you there?

The DRDA Advising Process for RTC Business Solutions

Planning for the future while still running the business

The Challenge

Planning for the Future While Still Running the Business

Jeff Ragsdale owns RTC Business Solutions, a managed IT company serving small businesses. He bought the business about 15 years ago and grew it from its original phone-system roots into a managed IT company with seven employees.

As the business evolved, Jeff began thinking about what might come next, including the possibility of selling or transitioning the company. He had worked with DRDA for taxes for years, but when he mentioned he was thinking about selling and wanted advice, he was introduced to DRDA Business Advisors.

Jeff wanted to better understand:

What the proper structure might look like for a future sale
What else he needed to consider before transitioning
How to look at the business beyond day-to-day operations
How to create and follow through on a real plan
How to delegate more and rely on his team
What kind of business owner he wanted to become

Like many owners, Jeff had created plans before, but following through was the hard part. Day-to-day work kept pulling him back into the business.

DRDA Advisor Steps for Success

The Strategic Life and Business Plan process

DRDA Business Advisors guided Jeff through the Strategic Life and Business Plan process, starting with the Strategic Focus Map and then moving into a 3-Year Strategic Planning Session.

Opening Up a Bigger View of the Business

The Strategic Focus Map helped Jeff step back and see new possibilities for the company. Instead of only seeing the work and limitations, he began looking at how the business could change, grow, and create a different lifestyle.

Re-Examining How the Business Operates

During the planning process, Jeff reviewed how the business was running, how his employees were operating, what was working well, and what needed improvement. The process helped him look at the business more intentionally instead of continuing the same patterns year after year.

Building a Practical 3-Year Plan

DRDA helped Jeff identify next steps for changing the trajectory of both his business and his life. The planning session gave him a clearer path forward and helped him see what needed to change.

Creating Accountability for Follow-Through

Jeff knew from experience that he could get motivated, build plans, and then lose steam. DRDA gave him an advisor to keep him accountable, help him stay focused, and push him to keep moving forward.

Helping the Owner Step Back and Delegate

A major part of the work was helping Jeff decide whether he wanted to remain the owner who had to be there every day or become the owner who could step back and let the business run without him.

The Result

A Clearer Plan, Better Accountability, and a New View of Ownership

Through the DRDA process, Jeff gained a clearer picture of what his business could become and what it would take to get there.

The work helped him:

Think more long-term about the business
See growth and transition possibilities more clearly
Re-examine how the business and employees operate
Build a practical 3-year plan
Create accountability for follow-through
Delegate more intentionally
Step back and decide what kind of owner he wanted to be
Look at the business as something that could run without him

Jeff said the process opened his eyes and helped him look at his business in a whole different way.

“Do you want to be the business owner who is there every day and has to do everything, or do you want to be the kind of owner who can step back and let the business run without you there?”

— Jeff Ragsdale, Owner, RTC Business Solutions

RTC Business Solutions is now moving forward with a clearer plan, stronger accountability, and a better view of what is possible for the business and the owner.

Client Testimonial | Jeff Ragsdale – RTC Business Solutions — DRDA Business Advisors

Who We Are

Blog

Newsletter

Client Spotlight

Tax Insights

Blog

Newsletter

Tax Insights

RTC Business Solutions

Planning for the future while still running the business

The Challenge

Planning for the Future While Still Running the Business

DRDA Advisor Steps for Success

The Strategic Life and Business Plan process

Opening Up a Bigger View of the Business

Re-Examining How the Business Operates

Building a Practical 3-Year Plan

Creating Accountability for Follow-Through

Helping the Owner Step Back and Delegate

The Result

A Clearer Plan, Better Accountability, and a New View of Ownership

Blog

Newsletter

Client Spotlight

Tax Insights

Client Portal

DRDA Payroll Services

Make a Payment

Support